Team Lead, Client Services, MRA
Konovo · Bengaluru, Karnataka, India
About the role
Lead a team of Project Managers delivering quantitative and qualitative research studies for Market Research Agency (MRA) clients. Own day-to-day delivery for agency partners, drive operational efficiency, and manage client relationships in an expanding India delivery organization.
What you'll do
- Lead and coach a team of Project Managers delivering MRA studies.
- Serve as primary delivery point of contact for MRA clients, translating study requirements into execution plans.
- Drive workforce efficiency initiatives for speed, quality, and innovation.
- Resolve feasibility gaps, delivery risk, and client escalations.
- Improve delivery visibility using project management and CRM tools.
- Partner with sampling, programming, and commercial teams to protect quality, timelines, and project economics.
What they're looking for
- 5+ years in healthcare, life sciences, or market research delivery.
- 3+ years of direct people leadership, coaching PMs or similar.
- Comfort with research delivery tooling (Decipher, scheduling platforms, Salesforce).
- Track record of growing and retaining agency relationships.
- Based in or willing to relocate to Bengaluru, hybrid 2+ days a week.
- Ability to work a shift covering global clients and aligning with delivery leaders across time zones.
Key details
- Company
- Konovo
- Location
- Bengaluru, Karnataka, India
- Work mode
- Hybrid
- Seniority
- Lead / Principal / Group
- Role category
- Engineering
- Experience
- 5+ years in healthcare, life sciences, or market research delivery; 3+ years people leadership
- Relocation
- Willing to relocate to Bengaluru
- Posted
- 25 Oct 2026
- Source
- job-boards.greenhouse.io