Service Delivery Manager
New Era Technology · Remote
About the role
The Service Delivery Manager leads a team of coordinators and managers to ensure successful project and program delivery. They are accountable for customer satisfaction, financial performance, and delivery quality across a portfolio, serving as the primary contact for customers and stakeholders.
What you'll do
- Lead and manage a team responsible for project and program delivery
- Provide coaching, mentoring, and performance management
- Maintain accountability for delivery performance, customer satisfaction, and financial outcomes
- Drive consistency in project execution and reporting
- Partner with internal and customer stakeholders and vendors
- Monitor portfolio health and mitigate risks
What they're looking for
- Strong leadership and people management skills
- Experience in project and program delivery
- Knowledge of project governance and quality standards
- Ability to manage customer and stakeholder relationships
- Experience with resource planning and forecasting
Key details
- Company
- New Era Technology
- Location
- Remote
- Work mode
- Remote
- Seniority
- Mid-level
- Employment type
- Full-time
- Role category
- Program & Project Management
- Posted
- 17 Oct 2026
- Source
- job-boards.greenhouse.io