Senior Product Manager – IT Operations
Atlassian · Remote or office (any country with legal entity)
About the role
Senior Product Manager for IT Operations and Incident Management, leading product strategy for incident detection, resolution, and learning. Role serves IT and developer teams, balancing AI and non-AI capabilities to improve customer outcomes and business growth.
What you'll do
- Define and execute product strategy for incident management areas
- Identify customer pain points across Enterprise and SMB segments
- Prioritize opportunities improving incident outcomes and business value
- Balance AI and non-AI capabilities including workflow, automation, integrations
- Partner with engineering, design, data science, marketing, sales, support
- Engage customers to validate problems and measure impact
What they're looking for
- 10+ years building B2B or SaaS products as Product Manager
- Customer empathy for Enterprise and SMB
- Comfort in technically complex spaces with Engineering and Data Science
- Understanding of AI-enabled product development
- Strong analytical and experimentation skills
- Excellent communication and stakeholder management
Key details
- Company
- Atlassian
- Location
- Remote or office (any country with legal entity)
- Work mode
- Hybrid
- Seniority
- Senior
- Employment type
- Full-time
- Role category
- Product Manager
- Experience
- 10+ years
- Location requirements
- Any country where Atlassian has a legal entity
- Posted
- 8 Oct 2026
- Source
- earnmodes.com