Senior Product Manager
Zendesk · Pune, India
About the role
Zendesk seeks a Senior Product Manager to drive AI-augmented product experiences, focusing on a notifications platform for agents and admins and ensuring agent accountability to KPIs. The role involves defining strategy and roadmap, working with 130k+ customers, and collaborating cross-functionally to build scalable solutions.
What you'll do
- Develop and deliver product leadership to stakeholders, customers, and counterparts
- Collaborate with engineering, design, marketing, customer success, sales, data science, and others to enhance product experiences and build 0-1 functionality
- Develop and articulate roadmaps and strategies informed by customer needs, market trends, and business objectives
- Engage with external customers to gather requirements and feedback
- Own and drive KPIs related to product delivery, customer satisfaction, and business impact
- Cultivate a culture of product excellence and share subject matter expertise
What they're looking for
- Bachelor's degree in Computer Science or related field
- 5+ years of product management experience with a track record of launching AI products in B2B SaaS
- Strong technical acumen to interface with customers, engineering, and design teams
- Exceptional leadership skills with experience leading cross-functional teams
- Excellent communication and presentation skills
- Ability to think strategically about evolving a customer service platform with AI/automation
Key details
- Company
- Zendesk
- Location
- Pune, India
- Work mode
- On-site
- Seniority
- Senior
- Employment type
- Full-time
- Role category
- Product Manager
- Experience
- 5+ years
- Must-have
- SaaS Product Development, AI/ML products, B2B SaaS, customer service platform
- Posted
- 29 Sept 2026
- Source
- resumly.ai