Senior Manager, Software Engineering (L5)
Twilio · Remote - India
About the role
Lead the Know Your Customer (KYC) engineering team building Twilio's Compliance Domain. Own Trust Hub, a KYC platform serving external customers and internal engineering teams. Drive AI-augmented development practices and deliver reliable compliance services processing millions of requests daily.
What you'll do
- Own the delivery roadmap for the Compliance Domain.
- Drive adoption of AI coding assistants and AI-augmented workflows.
- Take accountability for operational excellence: reliability, incident response, on-call health, security.
- Partner with Product Management for seamless external customer compliance workflows.
- Engage internal engineering teams to gather feedback on APIs and Ops Tooling.
- Build a high-performing team balancing product commitments and platform obligations.
What they're looking for
- Experience leading engineering teams.
- Experience with compliance or KYC platforms.
- Champion AI-driven development practices.
- Strong stakeholder management.
- Operational excellence and security posture.
Key details
- Company
- Twilio
- Location
- Remote - India
- Work mode
- Remote
- Seniority
- Senior
- Employment type
- Full-time
- Role category
- Engineering
- Posted
- 18 Oct 2026
- Source
- job-boards.greenhouse.io