Escalation Engineer
Zscaler · Bangalore, India · Hybrid
About the role
Escalation Engineer in Zscaler's Product Support team, acting as highest-level technical support for complex security/network issues. Involves debugging, reproducing customer issues, and interfacing with Engineering. Reports to Senior Manager, Product Support.
What you'll do
- Provide second-line phone/email consultation to debug complex security/network problems
- Interface with Engineering and assist customers with testing or troubleshooting
- Reproduce customer issues and provide feedback to Engineering and Operations
- Document incident resolutions in support database
- Provide input on product and code changes based on customer use-cases
What they're looking for
- Curiosity and active exploration of AI tools
- Proven history integrating new technologies to enhance workflows
Key details
- Company
- Zscaler
- Location
- Bangalore, India · Hybrid
- Work mode
- Hybrid
- Seniority
- Mid-level
- Employment type
- Full-time
- Role category
- Engineering
- Posted
- 22 Oct 2026
- Source
- job-boards.greenhouse.io