CX Automation & Project Coordinator
Axi (Axicorpfinancialservicesptyltd) · Bangalore, India
About the role
The CX Automation & Project Coordinator drives CX AI and automation programmes end-to-end, transforming roadmaps into delivered workstreams. They own requirements, governance, and delivery of automation flows across the client journey, ensuring compliance and measurable ROI.
What you'll do
- Own and maintain the CX automation roadmap and backlog, sequencing tasks and reporting status.
- Serve as first point of contact for operational and system challenges, diagnosing root causes and implementing fixes.
- Run requirement gathering and write build-ready specifications for automation flows.
- Optimise CRM and operational tooling (e.g., Salesforce) by scoping, testing, and deploying workflows.
- Coordinate UAT and testing for new automations before release.
- Track ROI, deflection, and adoption for every flow, with a 95% blue tier deflection north star.
What they're looking for
- Proven experience managing automation, workflow optimisation, or process improvement.
- Experience with CRM tools such as Salesforce.
- Ability to translate business needs into technical solutions.
- Strong stakeholder management and communication skills.
- Experience with governance, documentation, and compliance.
- Knowledge of AI and automation technologies.
Key details
- Company
- Axi (Axicorpfinancialservicesptyltd)
- Location
- Bangalore, India
- Work mode
- On-site
- Seniority
- Mid-level
- Role category
- Program & Project Management
- Location requirements
- Candidates must have appropriate rights and documentation for employment in India.
- Posted
- 17 Oct 2026
- Source
- job-boards.greenhouse.io