AI & Support Automation - Engineer
CertifyOS · Bengaluru, India
About the role
CertifyOS is hiring hands-on engineers to lead support automation initiatives, designing and building AI solutions end-to-end. The role involves identifying support problems, building AI/automation pipelines, deploying to production, and continuously improving them. It requires strong experience in Generative AI, LLMs, RAG, and workflow automation.
What you'll do
- Identify high-impact support processes for AI/automation.
- Design, build, integrate, test, and deploy AI-powered workflows and agents.
- Develop solutions using LLMs, RAG, AI agents, and workflow automation.
- Build end-to-end AI pipelines covering data ingestion to production monitoring.
- Integrate AI with CRM, ticketing, knowledge bases, and internal tools.
- Monitor AI quality, cost, latency, and business impact; continuously improve.
What they're looking for
- 3+ years in software engineering, AI/ML, automation, or support technology.
- 2+ years hands-on Generative AI/LLM application development with production experience.
- Strong Python and/or JavaScript/TypeScript.
- Experience with LLM APIs, RAG, embeddings, vector databases, AI agents, MCP.
- Experience with REST APIs, webhooks, SQL, and system integrations.
- Production deployment, CI/CD, and troubleshooting of AI systems.
Key details
- Company
- CertifyOS
- Location
- Bengaluru, India
- Work mode
- On-site
- Seniority
- Mid-level
- Employment type
- Full-time
- Role category
- Engineering
- Experience
- 3+ years
- Posted
- 29 Oct 2026
- Source
- jobs.ashbyhq.com