Senior Product Manager - IT Operations
Atlassian · Any country where Atlassian has a legal entity
About the role
Senior Product Manager leading IT Operations and Incident Management for Atlassian's JSM and Service Collection. Owns product strategy across the incident management journey for IT and Developer personas, blending AI and non-AI capabilities to improve adoption, retention, and expansion.
What you'll do
- Define and execute product strategy for high-impact areas of Incident Management
- Identify customer pain points across Enterprise and SMB segments via research and data
- Prioritize opportunities improving incident outcomes and business value
- Balance AI investments with reliable workflow, automation, and integration capabilities
- Partner with Engineering, Design, Data Science, Research, Marketing, Sales, Support, and Success
- Engage directly with Enterprise and SMB customers to validate and measure impact
What they're looking for
- 10+ years building and launching successful B2B or SaaS products as a PM or equivalent
- Strong customer empathy for Enterprise and SMB segments
- Comfort in technically complex spaces, partnering with Engineering and Data Science
- Practical understanding of AI-enabled product development
- Strong analytical skills focused on measurable outcomes and experimentation
- Excellent communication and senior stakeholder management
Key details
- Company
- Atlassian
- Location
- Any country where Atlassian has a legal entity
- Work mode
- On-site
- Seniority
- Senior
- Role category
- Product Manager
- Experience
- 10+ years of experience
- Location requirements
- Any country where Atlassian has a legal entity
- Posted
- 8 Oct 2026
- Source
- themuse.com