Senior Product Manager - IT Operations
Atlassian · Bengaluru, India
About the role
Senior PM to lead IT Operations and Incident Management within Atlassian's Jira Service Management. Owns product strategy for incident detection/resolution across IT and Developer personas, balancing AI-powered and deterministic capabilities. Serves Enterprise and SMB customers.
What you'll do
- Define and execute product strategy for Incident Management areas
- Identify customer pain points across Enterprise and SMB via research and data
- Prioritize opportunities balancing AI and non-AI capabilities
- Partner with Engineering, Design, Data Science, Marketing, Sales, Support
- Engage customers to validate problems and measure adoption/impact
- Drive growth of JSM and Service Collection
What they're looking for
- 10+ years as PM building B2B/SaaS products
- Strong customer empathy for Enterprise and SMB
- Comfort in technically complex spaces with Engineering/Data Science
- Understanding of AI-enabled product development
- Strong analytical and experimentation skills
- Excellent communication and stakeholder management
Key details
- Company
- Atlassian
- Location
- Bengaluru, India
- Work mode
- Hybrid
- Seniority
- Senior
- Employment type
- Full-time
- Role category
- Product Manager
- Experience
- 10+ years
- Posted
- 8 Oct 2026
- Source
- join.atlassian.com