Manager - Learning & Development (Frontline Capability Development)
Swiggy · Bengaluru, KA, India
About the role
This role leads learning and development for Swiggy's frontline sales and operations teams, focusing on onboarding bootcamps and on-the-job training. It also builds ongoing sales capability and measures training impact. It is a hands-on L&D manager position requiring travel for field visits.
What you'll do
- Design and deliver sales and ops bootcamps for new hires.
- Execute on-the-job training plans with shadowing and field visits.
- Run refresher sessions, workshops, and role-play simulations.
- Coach and train internal SMEs as frontline coaches.
- Track training KPIs and share dashboards with leadership.
- Partner with sales and ops leads to align learning needs.
What they're looking for
- Graduate/postgraduate in Business, HR, or related field.
- 4–7 years in sales training/capability building.
- Experience with onboarding programs and OJT.
- Strong facilitation and coaching skills.
- Knowledge of B2B sales/hospitality/food-tech sales cycles.
- Data orientation to measure training impact.
Key details
- Company
- Swiggy
- Location
- Bengaluru, KA, India
- Work mode
- On-site
- Seniority
- Mid-level
- Employment type
- Full-time
- Role category
- People & HR
- Experience
- 4–7 years
- Posted
- 20 Oct 2026
- Source
- jobs.smartrecruiters.com