Escalation Engineer - SDWAN
Zscaler · Bangalore, India · Hybrid
About the role
Escalation Engineer providing post-sales technical support to L1/L2 engineers and customers on escalated SD-WAN issues. Acts as escalation team member, coordinating bugs and requests with Engineering and Operations in a 24x7 support environment. Hybrid role in Bangalore.
What you'll do
- Engage customers on escalated support issues and critical situations
- Participate in 24x7 support and on-call rotation
- Interface with Engineering on testing and troubleshooting
- Reproduce customer issues and provide feedback to Engineering
- Document incident resolutions in support database
What they're looking for
- Problem-solving orientation
- Ownership and accountability
- High-trust collaboration
- Customer obsession
- Urgency and execution focus
Key details
- Company
- Zscaler
- Location
- Bangalore, India · Hybrid
- Work mode
- Hybrid
- Seniority
- Mid-level
- Employment type
- Full-time
- Role category
- Engineering
- Posted
- 19 Oct 2026
- Source
- job-boards.greenhouse.io