Escalation Engineer - DLP
Zscaler · Bangalore, India · Hybrid; Mohali, India
About the role
Escalation Engineer - DLP within Zscaler's TAC, resolving complex DLP-related customer issues escalated from L1/L2. Performs root cause analysis and works with product and engineering teams to improve DLP products. Hybrid role based in Bangalore.
What you'll do
- Serve as primary point of contact for escalated DLP issues
- Take ownership of complex critical cases
- Perform detailed root cause analysis for long-term solutions
- Collaborate with product development and engineering teams
- Maintain proactive customer communication during escalations
What they're looking for
- Deep technical expertise in DLP technologies
- Exceptional problem-solving abilities
- Strong commitment to customer satisfaction
- Comfort with ambiguity
- Growth mindset and feedback orientation
Key details
- Company
- Zscaler
- Location
- Bangalore, India · Hybrid; Mohali, India
- Work mode
- Hybrid
- Seniority
- Mid-level
- Employment type
- Full-time
- Role category
- Engineering
- Posted
- 19 Oct 2026
- Source
- job-boards.greenhouse.io