Lead Software Engineering Support Technician (8+ years)
Nielsen · Bengaluru, India
About the role
Lead technical support and system engineering role providing high-level expertise, incident management, and cross-functional leadership to ensure platform stability at global scale. Acts as SME for complex troubleshooting and mentors team members.
What you'll do
- Serve as primary escalation point for complex technical issues
- Lead major incident response and root cause analysis
- Coordinate with DevOps, Engineering, and Product teams
- Act as SME to ensure technical integrity and stability
- Mentor and train team members
- Write advanced scripts for automation
What they're looking for
- 8+ years technical support and system engineering experience
- Proven track record as technical SME
- Proficiency in Python, Bash, PowerShell, Java
- Advanced troubleshooting in AWS/Azure
- Advanced database management (MSSQL, MongoDB, Kafka)
- Comprehensive platform mastery
Key details
- Company
- Nielsen
- Location
- Bengaluru, India
- Work mode
- On-site
- Seniority
- Lead / Principal / Group
- Role category
- Engineering
- Experience
- 8+ years
- Posted
- 30 Oct 2026
- Source
- jobs.smartrecruiters.com